Support
I strive to make EUC World trouble-free, easy to use and a reliable tool for every EUC rider. However, there may be times when you need assistance. Below you'll will find information on where and how you can get support related to EUC World.
Community support
EUC World is a community-supported application, which means that it's best to seek help from social media, online forums, and discussion groups first. The knowledge and experience of thousands of users are invaluable. The most recommended source of information is the Electric Unicycle Forum, particularly its Apps and App-related gadgets section. This is an excellent source of knowledge about EUC World. It is very likely that someone else has already had the same issue as you, described it on the forum, and received an answer. Therefore, before asking a question, please use the forum's search engine.
Additionally, there is a Facebook group called Electric Unicycle dot org EUC, with over 30,000 members (as of early 2025). Facebook is not the best place to seek help due to the way it ranks and displays content, but it doesn’t hurt to give it a try.
Frequently Asked Questions
On the Frequently Asked Questions page, I try to answer the most common recurring questions from users. It is very likely that you will find the answer to your question there as well.
Official EUC World Youtube channel
The official EUC World Youtube channel is a valuable source of advices, tips and tricks. There you'll find videos on topics of particular interest to EUC World users. The videos are available in English, and some of them include subtitles that can be automatically translated into your language.
EUC World Blog
The EUC World Blog is another valuable resource. You will find articles containing tips, hints, description of EUC World features and a lot of interesting information from the world of electric unicycles. Thanks to automatic translation provided by DeepL, articles are available in all languages supported by EUC World.
Report an issue in application
The primary way to report issues and provide feedback on the operation of the EUC World app is the Report issue feature, available in the app menu (Support -> Report issue...). This is the most recommended method of contacting me if you are experiencing problems with the app or want to submit any feedback or suggestions. I prioritize responses to reports submitted this way.
Send an email
An alternative way to report issues and provide feedback is by sending an email to support@euc.world. However, this method should only be used as a continuation of correspondence initiated through the Report issue feature in the app. The EUC World support mailbox is flooded with a massive amount of spam, and occasionally, some emails may escape my attention. As a result, there is a chance that an issue reported via email may not receive a response—even if you are a Premium user.
Help me to help you
I am trying to devote as much time as possible to the development of EUC World, so the time left for communication with users is limited. If you need my help, please also help me. Try to describe your problem in details, as accurately as possible. Attach screenshots if you think they might help me solve your problem. When contacting me please use English or Polish language. If you don't speak English well, please use an automatic translator like DeepL or Google Translate. Requests in languages other than English or Polish may not be responded to.
I try to help everyone, even those who do not help me or support the EUC World project in any way. However, my priority will always be to help those users who help me by supporting the development and maintenance of the EUC World project. Therefore, it may happen that if I'll be short of free time, I will only be able to handle problem reports coming from Premium users.
Finally, I kindly ask for your understanding. EUC World is not a commercial project, even though it may seem that way. From the very beginning, EUC World has been purely a hobby project, one that I can only dedicate a limited amount of my free time to. EUC World has been continuously developed since 2019, and today, it may look like a large-scale endeavor backed by a dedicated team of people. But in reality, from the start until now, there has only ever been one person behind it all—me. I am the one developing the app. I am the one adding new features. I am the one administering the servers, maintaining them, and ensuring they run smoothly. I am the one managing user relations and providing technical support. Quite a lot for one person, don’t you think? And on top of that, I also have what is commonly known as a "life"—a family, friends, and a full-time job. And I also want to have time for myself, to relax, and to go on long rides on my electric unicycle. Thank you :-)
